vision and performance

What does good look like for your business?

Many businesses have a gap between what they want their business to look like and how it actually works.
Are you looking for a way to improve your business operations, but in a really practical step-by-step way that quickly targets your current issues?
Or, do you find that the day to day operations in your business just don’t line up with your vision for a better business and you want a way to change this?
‘What Does Good Look Like?’ offers a simple and pragmatic approach to both of these issues and offers even more in the process.

New habits are easier said than done…

‘What Does Good Look Like?’ was written for those of you that witness inefficiency in your business and experience Groundhog Day all too often. The book accepts that selling ‘discipline’ is easier said than done and offers a range of suggestions to change your results in ways other than just forcing new habits.
Embracing the ideas in this book, and especially the haunting question of ‘What Does Good Look Like?’ can help you to transform your business’ day to day operations, its effectiveness and overall performance and systematically move you towards your overall business vision.

Defining a vision and making change happen

The book is broken down into two main parts.
Part one: Four methods to define what good looks like – even if you don’t know exactly what you need to change you will be able to find an approach that will help you paint a picture of a better tomorrow for your business.
Part two: How to put your new vision in place and manage change every day. This section includes guidance and methods to develop ‘killer questions’, instil effective habits, improve your planning and implementation for the required changes and also ensure you achieve tangible results.
‘What Does Good Look Like?’ is designed to help you converge your day to day experience with the goals and vision you have for your business.

About the author

Giles Johnston is a Chartered Engineer who consults with clients in the areas of Lean, ERP and Operations Management. ‘What Does Good Look Like?’ includes the same approaches to achieve higher output, better profits, and happier customers and staff that he uses with his clients.
‘What Does Good Look Like?’ truly is a compendium of ideas, brought together into this effective step by step guide.

Are you ready to get started?

Get your copy today and witness just how powerful the question ‘What Does Good Look Like?’ really is.

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Quite simply I have bought 3 more copies of this book to provide to members of my team.

For too long, the focus of consultants and advisors has been on "define the problem" and then resolve, but to me that was always missing the real point. The real point is to define "what good looks like", or "what awesome looks like" as per Giles.

This book hits this exact point between the eyes and I thoroughly recommend reading this quick and easy book. The techniques provided are simple but most importantly easy to understand and undertake.

We need to move away from defining the problem, to defining what "good looks like" for our customers and our people.

- innovate risk


The title 'What Does Good Look Like'? is engaging, disarming and non-threatening. However, behind this innocent façade lies a myriad of issues that impact on organisations of all shapes and sizes. This includes all sectors and the issues, invariably, involve negative connotations.

If you hold the position of Manager, Director, Managing Director or Chief Executive in your organisation, then this book is for you. These are the influential positions in organisations that can influence behaviours and attitudes to strive for higher levels of achievement and better results. However, you need a plan to execute.

Whilst Giles adopts a common-sense approach and theme throughout, he is also astute enough to recognise that common sense isn't necessarily that common. This critical viewpoint is not adopted by many senior people, resulting in disappointment, stress and worry when situations spiral out of control, resulting in crisis.

The essential fundamentals to ensure that common sense prevails are clearly identified very early in the book.

These include:
• Define what good looks like
• Clear strategic planning
• Develop a vision of excellence
• Set standards
• Break down activities into small bite size chunks. This makes tasks easier to assimilate and fulfil

The book content provides not only great insight into how best to achieve the key points above, but also practical, everyday examples of successful outcomes from the many organisations Giles has helped achieve better results.

Do not be put off reading this excellent book if your organisation is not in the manufacturing / process sectors. All that is required to make the content eminently suitable for any organisation is to alter a few technical words and sentences and substitute the equivalent language, expressions and descriptions from your sector.

Easy to read, easy to understand, not too long, full of practical examples and advice. Take it seriously, apply the advice 100% from top to bottom of your organisation and watch your results grow.

- Duncan Urquhart, NSL HR