The following notes and ideas are to give you some more ideas on how you can use StreamLiner within your business.
These three ideas are based on client projects and user feedback and form the most common concerns that we currently know of.
Not knowing where to start with your improvements
A difficult thing for any manager is to know where to start when it comes to getting improvement projects going for your business.
If, like many of us, you just don’t know where to start (because there are so many things that you could start with) then I suggest using StreamLiner’s CCC function.
CCC stands for Concern-Cause-Countermeasure and you can read an article about using it in StreamLiner by clicking here.
I used this very same approach with a new client that I had started working with. The scope of the improvement project was very loose and I was trying to find my feet with both their improvement needs and the people in the organisation.
As ideas, opportunities and problems were chucked at me I used the CCC function of StreamLiner simply to capture everything.
During the short gaps between the ideas being thrown at me I then followed the rest of the steps in the software, ultimately to create a set of actions which were prioritised in terms of their impact for the business.
My clients were surprised at how quickly I was able to convert a myriad of issues, challenges and opportunities into a comprehensive and logical improvement action plan.
So, to summarise this approach:
- Capture all of the known issues / concerns with the CCC tool within StreamLiner, don’t worry about doing anything else at the time – just capture!
- Follow through the working on the CCC sheet when you get a few spare minutes – it really doesn’t take long to convert the issues.
- Create actions with the built in tools and rank them for their BCS rating (Benefit, Cost and Speed).
- Use the actions console to show the actions for your business ranked by BCS score and voila, you have an optimised action plan drawn out from the chaos!
Wanting to use your existing standards as a springboard for change
A great way to kick off improvements with a team is to use the audit functions in StreamLiner.
By gathering a small team you can review any existing standards / procedures you have already in your business and identify some meaningful questions that you can go and investigate.
Using the audit function of StreamLiner you can quickly create your audit and send your team off into the business to go and find the answers.
A number of my clients use this as their primary tool to create improvement action plans. Starting from a known standard and finding any gaps is such a simple, yet powerful, strategy. Things change within a business, but being aware can bring with it the seeds of improvement.
Hopefully your team will find that your processes are running as intended, but if they do find any variations they can then recognise these and create actions within the software to form an effective action plan.
Using the BCS scoring system will allow these actions to be optimised for the business and instantly you have a ‘work to list’ of actions for the business.
- Gather a team and review specific procedures that already exist in your business.
- Define some simple questions to check that your procedures are working as planned.
- Create the audit within StreamLiner, print off the audit sheet and go out and find out what is going on.
- Based on your results, create actions from the audit results and use the BCS scoring system to create an optimised improvement action plan for the business.
Getting your team on-board quickly with change tools
Another challenge faced by managers is getting your staff to engage with improvement methods that they are not familiar with.
The built in templates within StreamLiner can help to get around this problem (and don’t forget to review the instructions that come with the software for your own knowledge).
By printing out the templates and issuing them to team members of your business they instantly have something tangible they can use with a part of the business that they are already familiar with.
The first time they get the worksheets you can use this as an opportunity to walk them through the activity, effectively giving them some hands on training in the method.
In our experience this approach is a very efficient and effective way to internally deliver training and improving your business at the same time.
And, by working through the templates that come with StreamLiner you can provide an accelerated training programme for your team.
- Select a tool from StreamLiner’s options.
- Print out the associated template(s) and explain to your staff how it can be used to record the observations.
- Go, as a group, to a place in your business and carry out the observations.
- Discuss the findings and then, as a group, input the findings into StreamLiner.
- Agree on the actions (and their BCS score) and update the StreamLiner action log.
- Repeat the above for each StreamLiner tool that you want your staff to be proficient in.
- Let your team slowly take over the initiation of improvement projects as they confidence and competence with the tools.
I hope that these examples give you some ideas on how you can use StreamLiner to greater effect in your business.