January 2024 - Systems and Processes

January 26, 20240Comments

Right people versus right system

A regular debate in business is people versus systems. A common phrase, when developing a business system is 'don't we just need some great people?'. This is an alluring trap. If

by Giles Johnston

Process Improvement

January 20, 20240Comments

Who writes your SOPs?

I have been to many businesses where their SOPs (Standard Operating Procedures) aren't used properly. Their documents lie unused, gathering dust. Their contents, not reflective of either best practice nor current practice. Worse

by Giles Johnston

Process Improvement

January 17, 20240Comments

The standard you walk past…

"The standard you walk past is the standard you accept." Have you heard this quote before? It is a great one to bear in mind when you are walking around your business.

by Giles Johnston

Process Improvement

January 14, 20240Comments

Using a skills matrix effectively

Many businesses I visit have a skills matrix. Very few of them are using them effectively when I first meet them. Do you have one in your business? What do you do

by Giles Johnston

Process Improvement

January 9, 20240Comments

Are you audit ready, 365?

One of the interesting conversations I have with my clients is around being audit ready. Many people despise having audits, internal or external, but we can learn so much from them. So,

by Giles Johnston