Working hard? Focus on the system...

I received a phone call yesterday from a concerned client. They have an ISO 9001 (Quality Management System) external audit coming up. "What happens if we get a non-conformance? Do we

I have just launched a free continuous improvement course on my sister website, Continuous Improvement Made Easy. The course is made up of nine lessons covering topics such as idea generation,

There is a lot to be said for being a rule breaker. Changing convention. Breaking new ground. Being seen as a revolutionary. But, what about being a rule player? Could this be

I sat in a good meeting the other day. All the right people were in attendance and there were some good topics being discussed. I found out what I needed

This phrase is one that I use a lot in my consulting work. I often work with organisations that have an operational challenge of some kind. Solving the problem is often a

My latest book has just been released. It's called The Reverse Fishbone and looks at how we can get the most out the fishbone analysis tool when we use it for

Have you heard the story about boiling frogs? I'm not sure if it is true, but it is a good strategy to help your team to learn new systems. Here we go... Apparently,

When you write your business procedures, how do you determine the right level of detail? The dilemma here is that too much detail could make the document unwieldly and too little

A lot of people hate the idea of playing by the rules, do you? I'm not one of those people. I see the benefit of having clear rules. It takes conflict