My latest book has just been released.
It's called The Reverse Fishbone and looks at how we can get the most out the fishbone analysis tool when we use it for
Have you heard the story about boiling frogs?
I'm not sure if it is true, but it is a good strategy to help your team to learn new systems.
Here we go...
Apparently,
When you write your business procedures, how do you determine the right level of detail?
The dilemma here is that too much detail could make the document unwieldly and too little
Do you know how to mess up your business systems?
Sure you do. We all do. It goes something like this:
Don't train your staff.
Don't use the system consistently.
Don't learn from mistakes.
Don't
It's one thing to have a brilliantly designed system in your business, it's another using one.
One key to having an effective system is ensuring that your team know how to
A regular debate in business is people versus systems. A common phrase, when developing a business system is 'don't we just need some great people?'.
This is an alluring trap. If
I have been to many businesses where their SOPs (Standard Operating Procedures) aren't used properly.
Their documents lie unused, gathering dust.
Their contents, not reflective of either best practice nor current practice.
Worse
"The standard you walk past is the standard you accept."
Have you heard this quote before?
It is a great one to bear in mind when you are walking around your business.
Many businesses I visit have a skills matrix. Very few of them are using them effectively when I first meet them.
Do you have one in your business?
What do you do