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Giles Johnston

Giles Johnston

Giles is a Chartered Engineer and the author of several books on process improvement including, What Does Good Look Like? and Effective SOPs.

Process Improvement
July 24, 20240Comments

Do you play by the rules?

There is a lot to be said for being a rule breaker. Changing convention. Breaking new ground. Being seen as a revolutionary. But, what about being a rule player? Could this be
by Giles Johnston
Process Improvement
June 16, 20240Comments

The power of standard agendas

I sat in a good meeting the other day. All the right people were in attendance and there were some good topics being discussed. I found out what I needed
by Giles Johnston
Process Improvement
May 20, 20240Comments

The standard you walk past is the standard you accept

This phrase is one that I use a lot in my consulting work. I often work with organisations that have an operational challenge of some kind. Solving the problem is often a
by Giles Johnston
Process Improvement
March 8, 20240Comments

The Reverse Fishbone

My latest book has just been released. It's called The Reverse Fishbone and looks at how we can get the most out the fishbone analysis tool when we use it for
by Giles Johnston
Sleeping green tree frog animal
Process Improvement
February 29, 20240Comments

Boiling frogs and learning new systems

Have you heard the story about boiling frogs? I'm not sure if it is true, but it is a good strategy to help your team to learn new systems. Here we go... Apparently,
by Giles Johnston
Process Improvement
February 22, 20240Comments

Company procedures: how much detail is enough?

When you write your business procedures, how do you determine the right level of detail? The dilemma here is that too much detail could make the document unwieldly and too little
by Giles Johnston
Process Improvement
February 15, 20240Comments

Do you play by the rules?

A lot of people hate the idea of playing by the rules, do you? I'm not one of those people. I see the benefit of having clear rules. It takes conflict
by Giles Johnston
Process Improvement
February 8, 20240Comments

The fastest way to mess up your system

Do you know how to mess up your business systems? Sure you do. We all do. It goes something like this: Don't train your staff. Don't use the system consistently. Don't learn from mistakes. Don't
by Giles Johnston
student writing on a whiteboard
Process Improvement
February 1, 20240Comments

How do you teach new people your system?

It's one thing to have a brilliantly designed system in your business, it's another using one. One key to having an effective system is ensuring that your team know how to
by Giles Johnston
orange star bokeh light
Process Improvement
January 26, 20240Comments

Right people versus right system

A regular debate in business is people versus systems. A common phrase, when developing a business system is 'don't we just need some great people?'. This is an alluring trap. If
by Giles Johnston
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