Giles Johnston, Author at Systems and Processes

June 25, 20230Comments

If it isn’t written down…

Why is it that so many people try to keep information in their heads? As I say to all my consulting clients: If it isn’t written down, then it doesn’t exist! This could

by Giles Johnston

Process Improvement

May 8, 20230Comments

When was the last time you did housekeeping?

Housekeeping is one of those really un-sexy business activities, especially when it comes to systems. It means that you need to update all the records in your system so they are

by Giles Johnston

Process Improvement

March 19, 20230Comments

Are your handovers killing you?

You can have the best process in the world defined. Execution is a different thing. Time and time again, the handovers within the process are the elements that let a great

by Giles Johnston

Process Improvement

March 5, 20230Comments

A slow start to boost productivity?

Recently I have been working with a team, focused on productivity improvement. Early on in our discussions the team started to complain about a slow member of the team. Our discussion

by Giles Johnston

Process Improvement

January 6, 20230Comments

Every Business Needs a Routine

My latest book 'Every Business Needs a Routine' is now available from Amazon. You can get a copy in paperback or Kindle format. I wrote the book because I found so

by Giles Johnston