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Giles Johnston

Giles Johnston

Giles is a Chartered Engineer and the author of several books on process improvement including, What Does Good Look Like? and Effective SOPs.

Process Improvement
June 25, 20230Comments

If it isn’t written down…

Why is it that so many people try to keep information in their heads? As I say to all my consulting clients: If it isn’t written down, then it doesn’t exist! This could
by Giles Johnston
Process Improvement
May 8, 20230Comments

When was the last time you did housekeeping?

Housekeeping is one of those really un-sexy business activities, especially when it comes to systems. It means that you need to update all the records in your system so they are
by Giles Johnston
Process Improvement
March 19, 20230Comments

Are your handovers killing you?

You can have the best process in the world defined. Execution is a different thing. Time and time again, the handovers within the process are the elements that let a great
by Giles Johnston
Systems and Processes
Process Improvement
March 5, 20230Comments

A slow start to boost productivity?

Recently I have been working with a team, focused on productivity improvement. Early on in our discussions the team started to complain about a slow member of the team. Our discussion
by Giles Johnston
Process Improvement
January 6, 20230Comments

Every Business Needs a Routine

My latest book 'Every Business Needs a Routine' is now available from Amazon. You can get a copy in paperback or Kindle format. I wrote the book because I found so
by Giles Johnston
Systems and Processes

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