I have been to many businesses where their SOPs (Standard Operating Procedures) aren't used properly. Their documents lie unused, gathering…
"The standard you walk past is the standard you accept." Have you heard this quote before? It is a great…
Many businesses I visit have a skills matrix. Very few of them are using them effectively when I first meet…
One of the interesting conversations I have with my clients is around being audit ready. Many people despise having audits,…
Why is it that so many people try to keep information in their heads? As I say to all my…
Housekeeping is one of those really un-sexy business activities, especially when it comes to systems. It means that you need…
You can have the best process in the world defined. Execution is a different thing. Time and time again, the…
Recently I have been working with a team, focused on productivity improvement. Early on in our discussions the team started…
My latest book 'Every Business Needs a Routine' is now available from Amazon. You can get a copy in paperback…
