It’s one thing to have a brilliantly designed system in your business, it’s another using one.

One key to having an effective system is ensuring that your team know how to use the system.

How do you currently do this in your business?

There are numerous ways you can do this, including:

  • Induction training
  • Standard Operating Procedures (SOPs)
  • Clinics
  • Walkthrough videos
  • Team briefs
  • Demonstrations / refreshers
  • Guided examples
  • Buddies (to help you when you need it)
  • 1-2-1 training

…and I’m sure you can think of more.

The point of this article is that you need to have an effective teaching method for (new) staff members, so that they can follow your system. When you have people that have been trained, correctly, you have a better chance of people using your system. When you have people using your system, it should produce the results it was designed for,

My take on this is that you most likely need a few strategies up your sleeve to ensure that the right training gets to the right people, in a way that they can absorb. You might need to experiment with a few options to find your right mix. You may also need to find the right frequency, pace and medium for the training.

I hope you use this article to reflect on what you are doing presently and what you could be doing in the future.

We put a lot of hard work into developing systems for our organisations (be them management, electronic or both). Let’s make them count.

Giles Johnston
Giles Johnston

Giles is a Chartered Engineer and the author of several books on process improvement including, What Does Good Look Like? and Effective SOPs.