February 2024 - Systems and Processes

February 29, 20240Comments

Boiling frogs and learning new systems

Have you heard the story about boiling frogs? I'm not sure if it is true, but it is a good strategy to help your team to learn new systems. Here we go... Apparently,

by Giles Johnston

Process Improvement

February 22, 20240Comments

Company procedures: how much detail is enough?

When you write your business procedures, how do you determine the right level of detail? The dilemma here is that too much detail could make the document unwieldly and too little

by Giles Johnston

Process Improvement

February 15, 20240Comments

Do you play by the rules?

A lot of people hate the idea of playing by the rules, do you? I'm not one of those people. I see the benefit of having clear rules. It takes conflict

by Giles Johnston

Process Improvement

February 8, 20240Comments

The fastest way to mess up your system

Do you know how to mess up your business systems? Sure you do. We all do. It goes something like this: Don't train your staff. Don't use the system consistently. Don't learn from mistakes. Don't

by Giles Johnston

Process Improvement

February 1, 20240Comments

How do you teach new people your system?

It's one thing to have a brilliantly designed system in your business, it's another using one. One key to having an effective system is ensuring that your team know how to

by Giles Johnston