In short, make your induction process amazing! We all want to witness new staff joining the business and being able…
You've worked hard to develop the systems and processes in your business but do they get the results you designed?…
From time to time I'll get into a discussion about the need for documented business processes when you have 'talent'…
It never ceases to amaze me how many people will grind out results for their business as their first port…
I received a phone call yesterday from a concerned client. They have an ISO 9001 (Quality Management System) external audit…
I have just launched a free continuous improvement course on my sister website, Continuous Improvement Made Easy. The course is…
There is a lot to be said for being a rule breaker. Changing convention. Breaking new ground. Being seen as…
I sat in a good meeting the other day. All the right people were in attendance and there were some…
This phrase is one that I use a lot in my consulting work. I often work with organisations that have…
My latest book has just been released. It's called The Reverse Fishbone and looks at how we can get the…
Have you heard the story about boiling frogs? I'm not sure if it is true, but it is a good…
When you write your business procedures, how do you determine the right level of detail? The dilemma here is that…
