My latest book has just been released. It's called The Reverse Fishbone and looks at how we can get the…
Have you heard the story about boiling frogs? I'm not sure if it is true, but it is a good…
When you write your business procedures, how do you determine the right level of detail? The dilemma here is that…
A lot of people hate the idea of playing by the rules, do you? I'm not one of those people.…
Do you know how to mess up your business systems? Sure you do. We all do. It goes something like…
It's one thing to have a brilliantly designed system in your business, it's another using one. One key to having…
A regular debate in business is people versus systems. A common phrase, when developing a business system is 'don't we…
I have been to many businesses where their SOPs (Standard Operating Procedures) aren't used properly. Their documents lie unused, gathering…
"The standard you walk past is the standard you accept." Have you heard this quote before? It is a great…
Many businesses I visit have a skills matrix. Very few of them are using them effectively when I first meet…
One of the interesting conversations I have with my clients is around being audit ready. Many people despise having audits,…
Why is it that so many people try to keep information in their heads? As I say to all my…
