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Giles Johnston

Giles Johnston

Giles is a Chartered Engineer and the author of several books on process improvement including, What Does Good Look Like? and Effective SOPs.

Process Improvement
August 24, 20250Comments

Talent versus SOPs

From time to time I'll get into a discussion about the need for documented business processes when you have 'talent' in the business. I think it is a comforting thought. Hire
by Giles Johnston
Process Improvement
April 4, 20250Comments

Working hard? Focus on the system…

It never ceases to amaze me how many people will grind out results for their business as their first port of call. I'm not lazy. Far from it. But, when it comes
by Giles Johnston
Process Improvement
March 21, 20250Comments

What can you learn from a non conformance?

I received a phone call yesterday from a concerned client. They have an ISO 9001 (Quality Management System) external audit coming up. "What happens if we get a non-conformance? Do we
by Giles Johnston
Process Improvement
September 18, 20240Comments

Improve your processes with this free course

I have just launched a free continuous improvement course on my sister website, Continuous Improvement Made Easy. The course is made up of nine lessons covering topics such as idea generation,
by Giles Johnston
Process Improvement
July 24, 20240Comments

Do you play by the rules?

There is a lot to be said for being a rule breaker. Changing convention. Breaking new ground. Being seen as a revolutionary. But, what about being a rule player? Could this be
by Giles Johnston
Process Improvement
June 16, 20240Comments

The power of standard agendas

I sat in a good meeting the other day. All the right people were in attendance and there were some good topics being discussed. I found out what I needed
by Giles Johnston
Process Improvement
May 20, 20240Comments

The standard you walk past is the standard you accept

This phrase is one that I use a lot in my consulting work. I often work with organisations that have an operational challenge of some kind. Solving the problem is often a
by Giles Johnston
Process Improvement
March 8, 20240Comments

The Reverse Fishbone

My latest book has just been released. It's called The Reverse Fishbone and looks at how we can get the most out the fishbone analysis tool when we use it for
by Giles Johnston
Sleeping green tree frog animal
Process Improvement
February 29, 20240Comments

Boiling frogs and learning new systems

Have you heard the story about boiling frogs? I'm not sure if it is true, but it is a good strategy to help your team to learn new systems. Here we go... Apparently,
by Giles Johnston
Process Improvement
February 22, 20240Comments

Company procedures: how much detail is enough?

When you write your business procedures, how do you determine the right level of detail? The dilemma here is that too much detail could make the document unwieldly and too little
by Giles Johnston
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