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Giles Johnston

Giles Johnston

Giles is a Chartered Engineer and the author of several books on process improvement including, What Does Good Look Like? and Effective SOPs.

Process Improvement
November 23, 20250Comments

Standard meetings – time to embrace?

When I speak to businesses about standard meetings I'm often met with glazed looks. I accept that they aren't the sexiest of topic, but they can bring so many benefits. Being
by Giles Johnston
Process Improvement
October 16, 20250Comments

Slash the time it takes to write Standard Operating Procedures

You know that documenting your processes is worthwhile doing. It allows you to: Squash the time it takes for a new staff member to become productive. Settle arguments on how something should be
by Giles Johnston
Process Improvement
October 4, 20250Comments

Shorten the time to make new staff productive

In short, make your induction process amazing! We all want to witness new staff joining the business and being able to dive straight in, don't we? So, how can we do this? A
by Giles Johnston
Process Improvement
September 24, 20250Comments

Control your processes with a sunrise meeting

You've worked hard to develop the systems and processes in your business but do they get the results you designed? If you haven't come across the term 'sunrise meeting' before, this
by Giles Johnston
Process Improvement
August 24, 20250Comments

Talent versus SOPs

From time to time I'll get into a discussion about the need for documented business processes when you have 'talent' in the business. I think it is a comforting thought. Hire
by Giles Johnston
Process Improvement
April 4, 20250Comments

Working hard? Focus on the system…

It never ceases to amaze me how many people will grind out results for their business as their first port of call. I'm not lazy. Far from it. But, when it comes
by Giles Johnston
Process Improvement
March 21, 20250Comments

What can you learn from a non conformance?

I received a phone call yesterday from a concerned client. They have an ISO 9001 (Quality Management System) external audit coming up. "What happens if we get a non-conformance? Do we
by Giles Johnston
Process Improvement
September 18, 20240Comments

Improve your processes with this free course

I have just launched a free continuous improvement course on my sister website, Continuous Improvement Made Easy. The course is made up of nine lessons covering topics such as idea generation,
by Giles Johnston
Process Improvement
July 24, 20240Comments

Do you play by the rules?

There is a lot to be said for being a rule breaker. Changing convention. Breaking new ground. Being seen as a revolutionary. But, what about being a rule player? Could this be
by Giles Johnston
Process Improvement
June 16, 20240Comments

The power of standard agendas

I sat in a good meeting the other day. All the right people were in attendance and there were some good topics being discussed. I found out what I needed
by Giles Johnston
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Systems and Processes

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