Process Improvement Archives - Page 2 of 3

February 8, 20240Comments

The fastest way to mess up your system

Do you know how to mess up your business systems? Sure you do. We all do. It goes something like this: Don't train your staff. Don't use the system consistently. Don't learn from mistakes. Don't

by Giles Johnston

Process Improvement

February 1, 20240Comments

How do you teach new people your system?

It's one thing to have a brilliantly designed system in your business, it's another using one. One key to having an effective system is ensuring that your team know how to

by Giles Johnston

Process Improvement

January 26, 20240Comments

Right people versus right system

A regular debate in business is people versus systems. A common phrase, when developing a business system is 'don't we just need some great people?'. This is an alluring trap. If

by Giles Johnston

Process Improvement

January 20, 20240Comments

Who writes your SOPs?

I have been to many businesses where their SOPs (Standard Operating Procedures) aren't used properly. Their documents lie unused, gathering dust. Their contents, not reflective of either best practice nor current practice. Worse

by Giles Johnston

Process Improvement

January 17, 20240Comments

The standard you walk past…

"The standard you walk past is the standard you accept." Have you heard this quote before? It is a great one to bear in mind when you are walking around your business.

by Giles Johnston

Process Improvement

January 14, 20240Comments

Using a skills matrix effectively

Many businesses I visit have a skills matrix. Very few of them are using them effectively when I first meet them. Do you have one in your business? What do you do

by Giles Johnston

Process Improvement

January 9, 20240Comments

Are you audit ready, 365?

One of the interesting conversations I have with my clients is around being audit ready. Many people despise having audits, internal or external, but we can learn so much from them. So,

by Giles Johnston

Process Improvement

June 25, 20230Comments

If it isn’t written down…

Why is it that so many people try to keep information in their heads? As I say to all my consulting clients: If it isn’t written down, then it doesn’t exist! This could

by Giles Johnston

Process Improvement

May 8, 20230Comments

When was the last time you did housekeeping?

Housekeeping is one of those really un-sexy business activities, especially when it comes to systems. It means that you need to update all the records in your system so they are

by Giles Johnston

Process Improvement

March 19, 20230Comments

Are your handovers killing you?

You can have the best process in the world defined. Execution is a different thing. Time and time again, the handovers within the process are the elements that let a great

by Giles Johnston

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