Process Improvement

Many businesses I visit have a skills matrix. Very few of them are using them effectively when I first meet…

One of the interesting conversations I have with my clients is around being audit ready. Many people despise having audits,…

Why is it that so many people try to keep information in their heads? As I say to all my…

Housekeeping is one of those really un-sexy business activities, especially when it comes to systems. It means that you need…

You can have the best process in the world defined. Execution is a different thing. Time and time again, the…

Recently I have been working with a team, focused on productivity improvement. Early on in our discussions the team started…

My latest book 'Every Business Needs a Routine' is now available from Amazon. You can get a copy in paperback…