Shorten the time to make new staff productive

You've worked hard to develop the systems and processes in your business but do they get the results you designed? If you haven't come across the term 'sunrise meeting' before, this

From time to time I'll get into a discussion about the need for documented business processes when you have 'talent' in the business. I think it is a comforting thought. Hire

It never ceases to amaze me how many people will grind out results for their business as their first port of call. I'm not lazy. Far from it. But, when it comes

I received a phone call yesterday from a concerned client. They have an ISO 9001 (Quality Management System) external audit coming up. "What happens if we get a non-conformance? Do we

I have just launched a free continuous improvement course on my sister website, Continuous Improvement Made Easy. The course is made up of nine lessons covering topics such as idea generation,

There is a lot to be said for being a rule breaker. Changing convention. Breaking new ground. Being seen as a revolutionary. But, what about being a rule player? Could this be

I sat in a good meeting the other day. All the right people were in attendance and there were some good topics being discussed. I found out what I needed

This phrase is one that I use a lot in my consulting work. I often work with organisations that have an operational challenge of some kind. Solving the problem is often a

My latest book has just been released. It's called The Reverse Fishbone and looks at how we can get the most out the fishbone analysis tool when we use it for