Welcome to Systems and Processes

Practical tools and ideas to help your business improve!

Hi, my name is Giles Johnston and I  help clients, mainly in manufacturing, become more efficient, productive and profitable.

My business is helping yours improve.

I have extensive experience in Production Control, Engineering and Operations Management. My job is to solve problems faced by businesses every day (issues I explore in my book, Business Process Re-engineering). This website hosts products I have created, designed to aid your continuous improvement, and resolve on-time delivery challenges.

The products are all based on practical, real world experiences and client successes.

Jump start business improvement! Check out my most popular products.

Making It Happen

This is my library of practical strategies, methods and templates, for accelerating the rate of change taking place within your business.

The library is available as either a weekly online course, or as an immediate download.

Learn more here.


A Lean focused, project management software program

Find opportunities fast, optimise your improvement plan, and manage change efficiently.

Learn more here.

On Time Delivery Kit

This product is ideal if you want a ready to use management approach.

Checklists, meeting agendas, routines and training materials: this kit comes ready to use!

Learn more here.

Would you like some free ideas to get you started?

Try out a free taster by downloading the on-time delivery improvement guide. Sign up and access my monthly, free, e-mailed update.

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To find out more about my free on time delivery improvement guide please click here.

Good luck with all your business improvement projects!


Giles Johnston

Author of Business ‘Process Re-engineering‘ and creator of the online continuous improvement course ‘Making It Happen‘.